Organization & Methods Officer

Key Responsibilities

• Analyze and improve business processes and workflows.
• Develop and maintain process maps, SOPs, policies, and procedures.
• Identify operational inefficiencies and recommend improvements.
• Support organizational design and restructuring initiatives.
• Conduct process reviews and impact assessments.
• Monitor implementation of process improvement initiatives.
• Support compliance, audit, and risk management activities.
• Prepare reports and recommendations for management.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Operations, Industrial Engineering, or related field.
• 3-5 years' experience in process improvement, business analysis, organizational development, or operations management.
• Banking experience is an added advantage.

Key Skills

• Process Mapping & Re-engineering
• Business Analysis
• Policy & Procedure Development
• Data Analysis & Reporting
• Problem Solving
• Stakeholder Management
• Communication & Presentation Skills
• Attention to Detail

KPIs

• Process improvements implemented.
• Reduction in turnaround times.
• Percentage of documented processes.
• Compliance with policies and procedures.
• Stakeholder satisfaction levels.